Shipping & Delivery Information

WHERE DO WE DELIVER?

We provide shipping all over the United States.

HOW MUCH DOES SHIPPING COST?

We offer Free Standard Shipping on all orders.

DELIVERY TERMS

We use FedEx, 4PX, USPS, and UPS to deliver the products.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

On average, merchandise is produced and shipped from our facility.

  • Handling time: 1 day (Monday – Friday)
  • Transit time: 1-3 days (Monday – Friday)
  • Order Cut-off Time: 11:00 PM EST (Eastern Standard Time) UTC/GMT -5 hours

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 20 days of receiving your shipping confirmation email, please contact us at Contact@zumcy.com with your name and order number, and we will look into it for you.

To track your order, please visit Order Status.

REFUNDS, RETURNS, AND EXCHANGES

We accept returns up to 60 days after delivery if the item is unused and in its original condition.

In the event that your order arrives damaged in any way, please email us as soon as possible at Contact@zumcy.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

For more details, please check our Return Policy.

QUESTIONS AND CONTACT INFORMATION

We offer 24/7 customer support. If you have any questions, feel free to contact us: